**Question and Answer**

  • How to proceed with payment? Can it be done through the website, or do I need to contact our salesperson offline via WhatsApp?

Option 1 (Ordering directly on the website)

   1) First, select the item you want and click "ADD TO CART." Proceed by filling in all your shipping information and making payment directly through online banking.

   2) After payment is completed, upload the banking receipt on your order page. Kindly initiate a live chat with us after placing your order.

   3) Upon receiving your order, we'll proceed with packaging and shipment within 2 working days. You'll receive the tracking number via website live chat, and your order will typically arrive within 2-4 days, depending on courier speed.


Option 2 (Contacting our salesperson)

   1) Contact our salesperson directly via WhatsApp (https://api.whatsapp.com/message/75YBOZ4QLV27K1?autoload=1&app_absent=0 ) ,

providing details of the item you want, your delivery address, and preferred contact information. We'll help you finalize the total price, including shipping fees.

   2) Proceed with payment through online banking and send us the receipt.

   3) Once full payment is received, we'll proceed with packaging and shipment within 2 working days. Tracking information will be provided via website live chat, and your order will typically arrive within 2-4 days, depending on courier speed.


  • How do I redeem the RM10 cash back voucher for my order?

The only way to redeem is by contacting us via WhatsApp We will manually deduct the RM10 cash back voucher, after which you can proceed to pay the discounted amount.


  • Is there a minimum order requirement for the RM10 cash back voucher?

Yes, there is a minimum spend of RM50 required to redeem the cash back voucher.


  • Is there a limit on how many times I can claim the cash voucher, and how often can I redeem it?

Each account can claim the voucher once every 2 months.


  • Are all the products sold on ( kpecosmart.easy.co ) cheaper than those on other online platforms?

Yes, all products on our official website are priced lower than on other platforms. We prioritize delivering the best value and experience to our customers who support our main website.


  • When will my order be shipped out after placing it？

We will pack and ship out your order within 2 working days after payment is received, excluding public holidays and weekends.


  • Which courier company do you use for shipments?

We use NINJAVAN for all our shipments.


  • Who should I contact if I have questions about the product, payment, or other inquiries?

You can easily reach us via live chat by clicking the "live chat" button at the bottom of the website.


  • Who should I contact for wholesale inquiries and quotations?

For wholesale inquiries, kindly contact our salesperson directly by this link https://api.whatsapp.com/message/75YBOZ4QLV27K1?autoload=1&app_absent=0


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